Terms & Conditions

1. About GreetingKards

GreetingKards is a digital greeting-card service. It allows a purchaser to choose one digital card, enter recipient and delivery details, customise the card, invite other people to contribute, preview it, and schedule electronic delivery.

GreetingKards is operated from the United Kingdom by:

2. Who these Terms apply to

These Terms apply to people who purchase a card (“Purchasers”) and people who use a signing link to add content to a card (“Contributors”).

You must be at least 18 years old to place an order. A Contributor who is under 18 should only use GreetingKards with the permission and supervision of a parent or guardian.

3. The GreetingKards service

GreetingKards currently operates a single-card purchase flow. Each order relates to one digital greeting card. No physical card or other physical product is supplied.

Depending on the card and the options available at the time, the service may include:

• choosing a card design;
• entering recipient, sender and delivery details;
• adding text, images and GIFs;
• inviting others to contribute using a private signing link;
• previewing and editing the card before it is sent; and
• scheduling electronic delivery.

Features may change over time, but changes will not remove any statutory rights that apply to an existing order.

4. Orders and when a contract is formed

Before placing an order, you are responsible for checking the card selected, recipient details, sender details, delivery details, scheduled send time and total price.

When you submit an order, you are making an offer to purchase or obtain that card on these Terms. A contract is formed when we accept the order and provide confirmation that the card has been created or made available.

We may refuse or cancel an order before acceptance where, for example, there is an obvious pricing error, suspected fraud or misuse, a technical problem that prevents us from supplying the card, or we are legally required to do so. If you have already paid and we cancel the order, we will refund the amount paid.

5. Paid Orders and Free Orders

These Terms distinguish between:

• Paid Orders: orders for which money is paid, or where the card is obtained using a voucher, credit, token or similar facility that was itself purchased for money; and
• Free Orders: orders for which no money is paid and no purchased voucher, credit, token or similar facility is redeemed.

A promotional code or voucher that was provided free of charge and reduces an order to £0 will normally be treated as a Free Order. A voucher or credit that was itself bought for money is treated differently because statutory consumer rights may still apply as if the digital content had been paid for.

6. Prices, payments and promotional vouchers

The price shown at checkout is the total price for the card, including applicable taxes where required. Payments are processed by third-party payment providers. GreetingKards does not store full payment-card details.

Promotional vouchers or discount codes may be subject to expiry dates, eligibility rules, usage limits or other conditions shown when they are issued. They have no cash value unless we expressly state otherwise.

We may refuse or cancel a promotional voucher where it has been obtained or used fraudulently, unlawfully or contrary to the conditions on which it was issued.

7. Immediate digital supply and cancellation rights

GreetingKards is digital content supplied online and is normally made available immediately after checkout.

Where the law gives you a 14-day cancellation right, we will ask you at checkout to expressly request that supply begins immediately and to acknowledge that, once supply of the digital content begins, you lose that cancellation right.

Your statutory rights if digital content is faulty, not as described or otherwise does not meet legal requirements are separate from the cancellation right and are not excluded by these Terms.

8. Card links, editing and contributors

GreetingKards uses private links to provide access to card editing, management, signing and viewing functions. These links should be treated like private access keys.

Anyone who receives a signing or editing link may be able to open the relevant card and, depending on the link, add or change content. You are responsible for deciding who you share those links with.

We are not responsible for changes made by someone to whom you, or another authorised person, intentionally or accidentally provided a private card link, unless the problem was caused by a security failure for which we are legally responsible.

9. User Content

Purchasers and Contributors may add messages, names, images, GIFs and other material to cards (“User Content”).

You must only upload or add User Content that you have the right to use. You must not add content that is unlawful, threatening, abusive, discriminatory, defamatory, fraudulent, sexually exploitative, invasive of another person’s privacy, or that infringes intellectual-property or other rights.

You remain responsible for your User Content. You grant GreetingKards a non-exclusive, worldwide, royalty-free licence to host, copy, resize, display, transmit and otherwise process that User Content only as reasonably necessary to operate, secure and deliver the GreetingKards service.

We may remove or restrict access to User Content where we reasonably believe it breaches these Terms, infringes another person’s rights, creates a security risk or must be removed by law.

10. Third-party content and services

Some features may rely on third-party providers, for example payment processing, email delivery or GIF and media services. Third-party content remains subject to the rights and terms of its respective owner or provider.

We are not responsible for a third-party service being temporarily unavailable where that is outside our reasonable control, although this does not affect any legal remedy you may have where GreetingKards itself fails to meet a statutory obligation.

11. Scheduled delivery

We will use reasonable care to send the card using the recipient email address and scheduled time provided by the Purchaser.

Email delivery can be affected by matters outside our control, including incorrect email addresses, recipient mailbox rules, spam filtering, full mailboxes, email-provider outages, network failures and recipient-device settings. A card being sent by GreetingKards does not guarantee that a particular recipient email provider will place it in the recipient’s inbox.

The Purchaser is responsible for checking the recipient email address and scheduled send time before delivery.

12. Availability and maintenance

We aim to keep GreetingKards available and reliable, but no online service can be guaranteed to operate without interruption. We may carry out maintenance, security work or technical updates.

Where reasonably possible, we will try to avoid planned work interfering with a scheduled card delivery. This section does not limit rights that the law says cannot be limited.

13. Problems, refunds and statutory rights

If a Paid Order is faulty, not as described, unavailable because of a problem for which we are responsible, or otherwise does not meet applicable consumer-law requirements, you may have statutory rights to remedies such as repair, replacement, repeat performance, a price reduction or refund, depending on the circumstances.

Nothing in these Terms removes or reduces those statutory rights.

Our additional refund arrangements are described in our Refund Policy.

15. Our responsibility for Paid Orders

If we fail to comply with these Terms, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of contract or our failure to use reasonable care and skill.

We are not responsible for loss or damage that is not foreseeable, for problems caused by information you entered incorrectly, or for failures caused solely by events outside our reasonable control.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or statutory consumer rights that cannot legally be excluded or restricted.

16. Intellectual property

GreetingKards, its software, branding, site design and card artwork are owned by GreetingKards or used under licence, except for User Content and third-party material.

Purchasing or receiving a card does not transfer ownership of those intellectual-property rights. You may use a card for its intended personal greeting-card purpose, but you may not copy, scrape, reproduce, resell, redistribute or commercially exploit the service or card artwork unless we or the relevant rights holder expressly permit it.

17. Misuse of the service

You must not misuse GreetingKards, attempt to bypass its access controls, probe or attack its systems, interfere with another person’s card, use automated tools to scrape the service, or use the service for unlawful activity.

We may restrict or suspend access where reasonably necessary to protect users, cards, systems or third-party rights, or to comply with law.

18. Privacy and cookies

Our handling of personal information is described in our Privacy Policy. Information about cookies and similar technologies is set out in our Cookie Policy.

19. Changes to these Terms

We may update these Terms for future use of GreetingKards, for example to reflect changes to the service, law or security requirements.

The Terms that applied when an order was placed will continue to govern that order unless a change is required by law or you expressly agree otherwise.

20. Governing law and disputes

These Terms are governed by the law of England and Wales.

If you are a consumer, this does not take away any mandatory protections you have under the law of the country in which you live, or any right you have to bring proceedings in a court that applicable consumer law makes available to you.

If something goes wrong, please contact us first at contact@greetingkards.com so that we can try to resolve it.